Unfortunately, in most circumstances it’s not possible to make changes to your order once you’ve placed it as our warehouse is already at work packing it for you. However, if you notice an issue immediately please get in touch with our Customer Support Team and provided the order hasn't been dispatched, we will do our very best to fulfil your order amendment.
You should receive your order confirmation email from us as soon as you have placed an order. For all our registered account users, the order will also appear in your Account page. Our order confirmation emails may also appear in your junk or spam folders in your mail account, therefore we would suggest you check here too. If you have not received an order confirmation from us, please contact our Consumer Care Team who will be happy to help.
An order may be returned back to us if the address details are incorrect or if the courier has not been able to deliver your parcel safely. If your tracking shows that your order is being returned back to us, please contact our Customer Care Team who will be happy to help.
Delivery times will vary depending on your location. For full details on delivery timescales based on your location, please see our Delivery page. During our busier period such as Black Friday and Christmas this may be extended.
Unfortunately this is not something we currently offer. Our website is fully automated and your order will be forwarded directly to our warehouse for immediate dispatch.
Yes we offer international delivery.
You should have been provided with a tracking number when your order was dispatched. If you need any assistance please contact our Customer Support Team.
An order may be returned back to us if the address details are incorrect or if the courier has not been able to deliver your parcel safely. If your tracking shows that your order is being returned back to us, please contact our Customer Support Team who will be delighted to help.
All refunds should be processed within 14 days of the item(s) being received at our warehouse. If you have not received your refund within this time, please contact our Customer Support Team who will be happy to assist further.
You’ll be refunded no later than 14 days from the day we receive the goods. We’ll refund you via the same payment option you used when you placed your order.
Of course! Please contact our Customer Support Team who will be delighted to assist further.
Please contact our Customer Support Team and mention the order number and what is missing. If possible, please send a photo too.
Please contact our Customer Support Team with a picture of the damage and your order number.
The product you return must be returned in the original packaging. However the outer box does not have to be the outer box that you have received from us.
To register for an account, you can simply click here.
You do not need to have an account in order to shop with us. However, we recommend you create an account as this will allow for a faster checkout process next time you shop with us. You will also be able to access your order history with an account.
If you have forgotten your account password, please follow the login procedure and then click on the 'Forgotten Password' link. You will receive a 'Reset Your Password' email instantly.
You can change your details by logging into your account and clicking on 'Manage Addresses'.
FREE SHIPPING FOR ORDERS WITHIN THE UK
& SELECT EU DESTINATIONS
1 YEAR SATISFACTION
GUARANTEE
EASY RETURNS
SECURE ORDERING
FREE SHIPPING FOR ORDERS WITHIN THE UK SELECT EU DESTINATIONS
1 YEAR SATISFACTION GUARANTEE
EASY RETURNS
SECURE ORDERING
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