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Contact Us

We are here to help and welcome any comments or feedback you want to share. If you need any assistance or enquiries with our products, or would like to reach out to us, kindly use one of the methods shown below.

Customer Service

For customer support, please contact our dedicated Customer Care team using one of the methods below:

Email

support@joejis.com

EMAIL US

WhatsApp

+44 78 3831 9495

CONTACT US

Live Chat

Start a live chat with our team

Hours of Operations:


Monday - Friday: 9:00-17:00 (BST)

Note: Bank Holiday hours may differ

If you feel your products have developed a fault within the guarantee period, you may contact us via:

To make a guarantee claim, it is essential to send us an email with the following details:

- Your order number or proof of purchase/receipt

- Your warranty card (if any)

- A photo/video of the defective item(s)

- The product barcode


In the event of the product range being no longer available, we will offer an alternative product of similar quality. If an individual item within a set is faulty, we will replace the specific item, not the entire set.

Whilst we treat each case uniquely, we closely follow a company guarantee policy in order to protect both the company and the customer against invalid claims. Thus, we require proof of purchase and barcodes to be provided when contacting us.

Returns

For returns, please contact our dedicated Customer Care team. Refer to Customer Service contact details.

Press & Trade

For PR and media enquiries, you may contact us via:

For wholesale and trade, you may contact us via:

Press & Trade

You may reach us through the following channels:

PR & Media

pr@joejis.com

EMAIL US

Wholesale & Trade

trade@joejis.com

EMAIL US

General Enquiry

For general enquiries, you may contact us via:

General Enquiry

For general enquires, you may contact us via:

Email

info@joejis.com

EMAIL US

WhatsApp

+44 78 3831 9495

CONTACT US

Corporate Head Office

20-21 Arcadia Avenue, London N3 2JU
United Kingdom