Free Shipping for all Orders!
Free Shipping for all Orders!
We are here to help and welcome any comments or feedback you want to share. If you need any assistance or enquiries with our products, or would like to reach out to us, kindly use one of the methods shown below.
For customer support, please contact our dedicated Customer Care team using one of the methods below:
Start a live chat with our team
Hours of Operations:
Monday - Friday: 9:00-17:00 (BST)
Note: Bank Holiday hours may differ
If you feel your products have developed a fault within the guarantee period, you may contact us via:
To make a guarantee claim, it is essential to send us an email with the following details:
- Your order number or proof of purchase/receipt
- Your warranty card (if any)
- A photo/video of the defective item(s)
- The product barcode
In the event of the product range being no longer available, we will offer an alternative product of similar quality. If an individual item within a set is faulty, we will replace the specific item, not the entire set.
Whilst we treat each case uniquely, we closely follow a company guarantee policy in order to protect both the company and the customer against invalid claims. Thus, we require proof of purchase and barcodes to be provided when contacting us.
For returns, please contact our dedicated Customer Care team. Refer to Customer Service contact details.
For PR and media enquiries, you may contact us via:
For wholesale and trade, you may contact us via:
You may reach us through the following channels:
For general enquiries, you may contact us via:
For general enquires, you may contact us via:
22 Hendale Avenue
London
NW4 4LR
United Kingdom
FREE SHIPPING FOR ORDERS WITHIN THE UK
& SELECT EU DESTINATIONS
1 YEAR SATISFACTION
GUARANTEE
EASY RETURNS
SECURE ORDERING
FREE SHIPPING FOR ORDERS WITHIN THE UK SELECT EU DESTINATIONS
1 YEAR SATISFACTION GUARANTEE
EASY RETURNS
SECURE ORDERING
