Courier Information

All orders are shipped using FBA, Royal Mail, Hermes, DPD, UPS, and Amazon Shipping. Once you receive your order dispatch email, we will provide you with tracking information and delivery times.

BFPO/DPO Addresses

We deliver to BFPO/DPO addresses. All items shipping to a BFPO/DPO addresses are shipped through Amazon Shipping. If you want to order for delivery to a BFPO/DPO address there’s a specific format for entering the address.

BFPO addresses must be entered into the fields in our online order form in a specific format, as shown below:

Standard format for service personnel:

• Full name: Service number, Rank and Name
• Address line 1: Company
• Address line 2: Leave field blank
• Town/City: Regiment
• Country: Leave field blank
• Postcode: BFPO Postcode (e.g.: BF1 0AB)
• Country: United Kingdom

Format for service personnel dependants:

• Full name: Name
• Address line 1:C/O Service number, Rank and Name
• Address line 2: Unit or Regiment
• Town/City: Operation name (if applicable)
• Country: Leave field blank
• Postcode: BFPO Postcode (eg: BF1 0AB)
• Country: United Kingdom

Format for non-service personnel entitled to use BFPO services:

• Full name: Staff number (if available) Name
• Address line 1: Unit/Department (e.g. School name)
• Address line 2: Unit or Regiment
• Town/City: Operation name (if applicable)
• Country: Leave field blank
• Postcode: BFPO Postcode (e.g.: BF1 0AB)
• Country: United Kingdom

*Postcode entry for BFPO locations must start with a BF1 or BF2 prefix (ex: BF1 2AT) like the example above to ensure smooth delivery to the destination address. Additionally, BFPO parcels should not be addressed with a HA4* prefix postcode (ex: HA4 6DQ). As BFPO mail sorting processes are automated any alteration to the address format highlighted above may cause the parcel to be delayed.

Phone number: Phone numbers are required to troubleshoot delivery issues in case there’s a problem with the parcel. Enter a contact number or type “N/A” to proceed.

Note: BFPO addresses are eligible for FREE Delivery.

Sale & Holiday Seasons

During busy seasons such as Special Sale, Black Friday, Christmas, and other holidays when there is a surge of orders, there may be a delay in deliveries of up to 3-4 working days.