Please find our returns information below.
We offer free returns on most of our products. You can find out which items are eligible on the delivery & returns tab on each product page. Returning an item(s) is quick and easy. We have a 30-day return policy, which means you have 30 days to request a return of your item(s) from the date of delivery. Each item(s) you return needs to be in the same condition that you received it, new, unworn or unused, with tags, and in its original packaging in a saleable condition along with its receipt or proof of purchase.
Should you wish to return an item(s), you may contact our dedicated Customer Care team using one of the methods below:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Item(s) sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.