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Customer Care

Contact Us

We are here to help and welcome any comments or feedback you want to share. If you need any assistance or enquiries with our products, or would like to reach out to us, kindly use one of the methods shown below.

Customer Service

For customer support, please contact our dedicated Customer Care team using one of the methods below:

· Email: support@joejis.com
· WhatsApp: +44 78 3831 9495
· Live Chat: Start a chat with our team

Email

support@joejis.com

EMAIL US

+44 78 3831 9495

Live Chat

Start a live chat with our team

Hours of Operations:

Monday - Friday: 9:00-17:00 (BST)

Note: Bank Holiday hours may differ

If you feel your products have developed a fault within the guarantee period, you may contact us via:

· Email: warranty@joejis.com

To make a guarantee claim, it is essential to send us an email with the following details:

- Your order number or proof of purchase/receipt

- Your warranty card (if any)

- A photo/video of the defective item(s)

- The product barcode

In the event of the product range being no longer available, we will offer an alternative product of similar quality. If an individual item within a set is faulty, we will replace the specific item, not the entire set.

Whilst we treat each case uniquely, we closely follow a company guarantee policy in order to protect both the company and the customer against invalid claims. Thus, we require proof of purchase and barcodes to be provided when contacting us.